I’ve been going to the same stylist for a few years and she’s always done a good job with my extensions. she usually knows exactly what I want and technically her work is solid.
Last appointment rubbed me the wrong way though…
My extensions have gone a bit yellow because I haven’t been able to afford a colour lately. She’s mentioned it before which is fair. But this time, while I was in the chair, another client came in and she literally showed them my hair and said it was an example of “what not to do” and talked about how bad the colour was and that it looked burnt and said it was over 2 years old (which isn’t true, I bought the extensions last year)
To top it off, she shook her head a few times and at the end took photos up close of it.
I’d already explained a few times that I couldn’t afford the colour service this visit and was just there for the reinstall.
It just felt embarrassing to be used as a cautionary example in front of someone else. The install itself was fine, but the vibe felt kind of rude and uncomfortable.
Now I don’t really want to go back, which sucks because I’ve been seeing her for years. At the same time I feel like a salon shouldn’t make you feel self conscious.
NTA, that’s not good customer service, and that’s a good chunk of what goes into hair styling. Hope you can find a better stylist that understands budget constraints and doesn’t insult you to other clients. Drop her and never look back.
NTA, I would’ve left then and there
Absolutely NTA.
It’s one thing for her to explain to you her recommendations for what will give you the best results for your hair, and of course she’s allowed to disagree with your decisions, but she needs to do so respectfully.
She went way over the line holding you up as some kind of bad example for other people in the salon. That is humiliating and unprofessional.
NTA You don’t ‘owe’ a service provider anything. If you don’t like the service you are getting why would you keep paying for more?
NTAH and demand that she delete the photos in your presence, and delete the folder. You should have stopped her from taking any photos at the time. I would also put the offending information in a review with zero stars, then skewer her by name on her social media
NTA. Tell her you want the photos of your hair deleted and not posted anywhere. Then never go back. You don’t talk this way about your clients, especially to their faces. She’s TAH.
Make sure you review the stylist online, too, so others aren’t subjected to this.
Nope, you are NTA. Good customer service is how you retain repeat business. Shaming and embarrassing a repeat customer is the antithesis of good customer service.
If you care to help her (and I understand if you don’t), tell her why you’re finding another hairstylist.
NTA
What an awful way to treat a customer! I definitely wouldn’t go back. There is no way I’d give them my business or let them touch my hair again.
NTA- she was trying to shame you so she could upsell you on something you already told her you did not want/could not afford.
This was rude, classless and totally unprofessional. She knew exactly what she was doing and it should absolutely cost her business.
She does not deserve your business. Find someone who does.
Sorry op.
The only thing I would also do is if she isn’t the owner but an “employee” of the salon, tell them exactly why you are leaving, she isn’t just hurting her own professional image but the salons as well
NTA – She broke the trust, she broke the contract
NTA
now, if you were to find her biggest competitor, go to that salon for your next service and tell them about your experience and maybe leverage it for a complementary service and they can use it in their marketing that might be asshole-ish, but it wouldn’t be unfounded in my eyes
Not only should you not go back, you should tell her \*exactly why\* you’re not going back. And if she doesn’t respond with a genuine apology and some sort of indication that she understands where she went wrong in that \*customer service interaction\* then it wouldn’t be unreasonable to share your experience online. This kind of service is pricey; there’s too much money changing hands for you to be sitting there getting insulted.