First off im on mobile. I’m not a good story teller so im going fact point this:
Me (f31) working back parts / service advisor at a not dealership.
Tech (40ish)
I order an alternator they give eta, passes eta no alternator. I call parts place they say they’ll call me back after talking to dispatch.
Tech gets pissed goes and gets alternator $80 more expensive and put in before price is okayd
Next day tech lectures (at front desk) me about needing to manage parts place employees better because ‘ no one wants to work anymore’ (note i do not work for parts place and am not in fact a manager of any shape or name)
I zone out and sure. Whatever till he stops because im not looking to start a fight at front desk.
Tech comes out later (at front desk again) and starts again with now he doesn’t want me to use a no start diagnostic charge and instead a check engine scan and diag because ‘by the time you get it in the shop that all the time covered by the no start diag.
Im already annoyed and just ‘whatever man’ him
Go to work next day think okay it was just a bad day everything is fine now.
First job of the morning abs light was put under brake inspection. Not right code so I change it but because customer signed off though we have to eat extra cost. Bucks but is what it is I’ll talk to other advisor later.
Tech comes out again and starts complain about us eating the cost i think? Tbh no idea i snap at him and ask what. Labour code he fucking wants then. (Side note it was a wheel bearing issue).
If this wasn’t at work I’d have no issue sleeping fine but I’m trying to be as professional as I can.
Td;lr — am I the asshole for have no professional patience for what perceive is a techs bullshit
INFO: How long have you been working there? What did training tell you to do? I feel we need more context because I don’t know who is right or wrong.
Also is the tech just being annoying because he’s correcting you or is he acting rudely?
I’ve been here 3 years and tbh got no training in fact by the second day I was already training someone else. I always try to ask the techs when there is something shop wise im confused about.
To me it didnt feel like a correction it felt like him lecturing a child. I do not control the parts place, I do not control how they do business. But he made it sound like because no one wants to work anymore that I need to be up there ass and micromanage them?
Yes I see what you are saying now.
Honestly I would stop him before he even has a chance to begin the whole lecture loop. Shut him down (in a nice/neutral way) something like “I am not the right person to talk to about this it needs to go through management. Ill document this and pass to manager.” and tell him the front desk is not the right place to talk about that stuff, he can talk to you about it in the back later or something like that.
Also it sounds like this has been going on for a while. It’s a good idea to log issues with a coworker like this. I would log everything that happens in a spreadsheet separately from what you log for the manager.
And yea I do agree with other poster you need to let management know about this so it doesn’t fall back on you if he goes to management first (also just so they can clarify WHAT the heck you are supposed to actually be doing).
ESH none of you are handling this properly more of a communication issue than anything else. Maybe it’s the lack of training/oversight from management.
I take my ESH fairly and I’ll try to handle it the way you’ve suggested from here out. Thank you.
It’s not professional to zone out a work conversation, also not professional to just take a lecture like this. Sounds like your work place has a lot of frustrated people who need better communication. ESH because this is not how this should go but both you and this tech seem happy to both do a bad job. Wrong parts, wrong billing… do the cars leaving working ? Lol
Fair enough, out of curiosity what would be the best way to idk defuse this?
I hate to say it but the other person on the service desk i have to clean up alot of their messes constantly add I have talked with my manager about that before but ‘their here under contract for full time’.
It wasn’t this bad until about a year ago.
ESH.
Problems with co-workers and process get run by your immediate manager.
I agree but he’s on vacation right now and im not sure if its worth going higher?