RUDY FLOWER – Refund & Returns Policy: Our Unwavering Freshness & Quality Promise

Effective Date: August 13, 2025

1. Our Freshness & Quality Guarantee

At RUDY FLOWER, your satisfaction is at the heart of everything we do. We stand behind the quality and artistry of our floral arrangements and products. Each bloom is carefully selected and handled with the utmost care to ensure it arrives at your doorstep fresh and beautiful.

This policy outlines the process for refunds, replacements, and returns, designed to be as fair and straightforward as possible, keeping in mind the perishable nature of our flowers.

2. Policy for Perishable Goods (Fresh Flowers & Plants)

Due to the delicate and perishable nature of fresh flowers, we cannot accept traditional returns. However, we are committed to making things right if your order does not meet our quality standards.

We ask that you inspect your order upon delivery. If you are not satisfied with the condition of your flowers, please contact us within 48 hours of receipt.

We will consider a resolution under the following circumstances:

  • The flowers arrived significantly damaged.

  • The arrangement is clearly not fresh or is wilted upon arrival.

  • You received an incorrect item.

3. How to Report an Issue with Your Order

To help us resolve your issue quickly, please follow these steps:

  1. Contact Us Promptly: Email our customer support team at info@cloudhato.net within 48 hours of receiving your order.

  2. Provide Your Order Details: Include your full name and order number in the email.

  3. Describe the Issue: Briefly explain the problem with your arrangement.

  4. Attach Photographs: To verify the issue, you must include clear photos of the entire arrangement and any specific areas of damage. This is the most effective way for us to assess the condition and determine the best resolution.

4. Our Resolution Process

Once we receive your email and photos, our team will review your claim. Based on our assessment, and at our sole discretion, we will offer one of the following solutions:

  • A full or partial refund issued to your original payment method.

  • A replacement arrangement of equal value, to be delivered on the next available date.

  • Store credit for the value of your order to be used on a future purchase.

We will typically respond to your claim within 1-2 business days.

5. Policy for Non-Perishable Goods (e.g., Vases, Tools, Giftware)

For non-perishable items, we offer a 14-day return policy. To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • You must contact us to initiate the return within 14 days of delivery.

  • The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

Once we receive and inspect the returned item, we will issue a refund to your original payment method.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

  • Full Refund: Cancellations are eligible for a full refund if requested at least 48 hours prior to the scheduled delivery date.

  • Partial/No Refund: We cannot guarantee a refund for cancellations made within 48 hours of delivery, as the custom arrangement may already be in production.

7. Exceptions / Non-Refundable Items

Please note the following are generally not eligible for a refund:

  • Items from our “Sale” or “Clearance” section.

  • Gift cards.

  • Issues reported after the 48-hour window for perishable goods.

  • Damage to flowers caused by improper care after a successful delivery.

  • Orders where an incorrect delivery address was provided by the customer.

8. Contact Us

For any questions regarding our Refund & Returns Policy, please do not hesitate to contact us.

  • Email: info@cloudhato.net
  • Phone: (540) 434-5844