Payment Policy

Effective Date: December 31, 2024
Street Address: 317 Emerald Dr, Harrisonburg, Virginia
Phone Number: (540) 434-5844
Email: info@cloudhato.net
Website: cloudhato.com / cloudhato.net

At CLOUDHATO, we are committed to providing a secure and convenient shopping experience. This Payment Policy outlines the payment methods, processes, and terms for all purchases made on our website.

Accepted Payment Methods

We accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • Digital Wallets: PayPal, Apple Pay, Google Pay.
  • Bank Transfers: For large orders or custom requests (contact info@cloudhato.net for details).

Payment Security

We use SSL encryption technology to ensure all transactions are secure and your personal and financial information is protected. CLOUDHATO does not store your payment information.

Payment Authorization

All payments must be authorized and processed before orders are confirmed. If a payment fails or is flagged as suspicious, the order will not proceed until further verification is completed.

Order Confirmation

After successful payment, you will receive a confirmation email containing:

  1. Your order details.
  2. Payment receipt.
  3. Estimated shipping timeline.

Currency

All transactions are processed in U.S. Dollars (USD). For international orders, your bank or card issuer may apply currency conversion rates and fees.

Refunds and Cancellations

  • Refunds are processed back to the original payment method within 5–7 business days after approval.
  • Cancellations are allowed before the order is shipped. Contact us immediately at info@cloudhato.net or (540) 434-5844 for cancellation requests.

Taxes

Applicable taxes will be calculated and displayed during checkout based on the shipping address. International customers are responsible for any import duties, customs fees, or VAT.

Failed or Declined Payments

If your payment is declined, ensure the card details are entered correctly and your account has sufficient funds. If the issue persists, please contact your bank or payment provider.

Disputes and Chargebacks

For any disputes related to charges, contact us at info@cloudhato.net before initiating a chargeback. We are here to resolve any issues promptly.