Shipping Policy
Effective Date: December 31, 2024
Street Address: 317 Emerald Dr, Harrisonburg, Virginia
Phone Number: (540) 434-5844
Email: info@cloudhato.net
Website: cloudhato.com / cloudhato.net
At CLOUDHATO, we strive to provide a seamless shipping experience for our customers. This policy outlines the shipping options, timelines, and procedures to ensure your bonsai and gardening products arrive in perfect condition.
Shipping Destinations
We ship to all 50 U.S. states and internationally to selected countries. Please contact us at info@cloudhato.net for inquiries about international shipping eligibility and costs.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Rates
- Standard Shipping (3–7 Business Days): $9.99 (Free for orders over $100).
- Express Shipping (1–3 Business Days): $19.99.
- International Shipping: Calculated at checkout based on destination and weight.
Packaging
All bonsai trees and delicate items are carefully packaged using industry-standard materials to ensure they arrive in optimal condition.
Tracking Information
Once your order is shipped, a tracking number will be emailed to you. You can monitor your shipment’s progress on our website or the courier’s tracking portal.
Delivery Times
- Delivery timelines may vary due to factors such as location, weather, or carrier delays. We recommend allowing extra time during holidays or peak seasons.
Damaged or Lost Items
If your shipment arrives damaged or is lost in transit, please contact us within 48 hours of delivery at info@cloudhato.net. We will provide a replacement or refund based on the issue.
Returns and Exchanges
Please refer to our Return Policy for guidelines on returning or exchanging items.
Customs and Duties (International Orders)
For international shipments, customers are responsible for any applicable customs fees, taxes, or duties required by their country.