Sales Policy for Cloudhato

Effective from December 31, 2024

Welcome to Cloudhato—your trusted source for high-quality plants, garden decor, and home greenery. Our mission is to provide you with a wide range of plants that not only brighten your spaces but also contribute to creating a calming and rejuvenating environment. We pride ourselves on offering exceptional customer service and premium products. Please review our sales policy below, which outlines our procedures for ordering, payment, shipping, returns, and privacy.

Contact Information:

1. Ordering and Payment Policy

At Cloudhato, we strive to make the shopping experience smooth, secure, and hassle-free. Once you have selected your products, you can proceed to the checkout process. Here, you will be asked to provide essential information such as your shipping address and payment details.

We accept a variety of payment methods to suit your preferences. Upon successfully completing your order, you will receive an order confirmation email with the details of your purchase. Please ensure that all the information, including shipping address and contact details, is correct to avoid any delays.

Accepted Payment Methods:

  • Major credit cards: Visa, MasterCard, American Express, Discover
  • Debit cards
  • PayPal
  • Other secure payment options available at checkout

Pricing and Taxes:
All product prices displayed on the website are in U.S. dollars (USD) and are inclusive of applicable taxes. Shipping fees will be calculated at checkout based on your location and the weight of your order. The total cost of your order, including taxes and shipping, will be displayed before you finalize your purchase.

If you encounter any issues during the payment process, please don’t hesitate to reach out to our customer support team at info@cloudhato.net, and we will be happy to assist you.

2. Shipping and Delivery Policy

We understand how important it is for your orders to arrive safely and on time, and we make every effort to ensure this. Once your order is processed and shipped, we will notify you via email with tracking information, so you can follow the status of your delivery.

Order Processing Time:
All orders are typically processed within 1-2 business days of being placed. However, during peak seasons or holidays, there might be a slight delay. We strive to ensure timely processing and dispatch of your order.

Shipping Methods and Delivery Time:
We offer multiple shipping options, including standard and expedited shipping. Delivery times may vary based on the shipping method you select and the delivery location. Below are estimated delivery times:

  • Standard Shipping: Typically 5-7 business days
  • Expedited Shipping: 2-3 business days

Shipping Charges:
Shipping costs are calculated at checkout based on the size and weight of your order and your location. Orders within the U.S. typically enjoy free standard shipping for orders above a certain amount (check website for details).

Please note that we currently do not ship internationally. For international shipping inquiries, please contact our customer service at info@cloudhato.net.

3. Return and Refund Policy

Your satisfaction is our priority, and we want you to love every purchase. If for any reason you are not completely satisfied with your order, we offer a 14-day return policy from the date of delivery. Our return policy is designed to be straightforward and hassle-free.

Return Eligibility:
To qualify for a return, the item must meet the following conditions:

  • The product is in its original, unused condition.
  • The product must be returned in its original packaging.
  • Any plant material should show no signs of damage or disease.

How to Request a Return:
If you wish to return an item, please email us at info@cloudhato.net within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide instructions on how to proceed with the return.

Return Shipping:
Customers are responsible for the return shipping fees, except in cases where the return is due to a mistake on our part (such as incorrect or damaged items). Once we receive and inspect the returned products, we will process your refund to the original payment method. Please note that refunds may take up to 7 business days to reflect on your account, depending on your payment method.

4. Privacy and Security

Your privacy and the security of your personal information are our top priorities. We use industry-standard security measures to protect your data during transactions. All personal and payment information is encrypted and processed through secure channels, ensuring that your data remains private and secure.

Data Collection and Use:
When you shop with us, we collect personal information such as your name, address, email, and payment details to process your order. We will never share your personal data with third parties without your explicit consent, except as required by law or to fulfill your order.

For more information on how we handle your personal information, please refer to our detailed Privacy Policy.

5. Customer Support

If you have any questions about our products, need assistance with placing an order, or require help with returns, please contact our customer support team. We are dedicated to providing the best service possible and are here to ensure you have a positive shopping experience.

Contact Information:

Thank you for choosing Cloudhato. We are excited to bring the beauty of nature into your home. For more information, to shop our wide range of plants, or to inquire about any other products, please visit our website at cloudhato.com.

We look forward to serving you and helping you create the perfect green space with our beautiful plants and gardening accessories.