Terms and Conditions for Cloudhato

Effective from December 31, 2024

Welcome to Cloudhato. Please read these Terms and Conditions carefully before using our website or services. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and Sales Policy. If you do not agree to these terms, please do not use our website.

Contact Information:

1. General Information

These Terms and Conditions govern your use of the Cloudhato website, the purchase of products, and the services provided by Cloudhato. By using our website, you agree to comply with these terms, which may be updated periodically without notice. We encourage you to check this page regularly for any updates.

2. Eligibility

By placing an order on the Cloudhato website, you confirm that you are:

  • At least 18 years old, or
  • A legal guardian or parent placing an order for someone under the age of 18, or
  • Legally able to enter into a contract and make financial transactions in your country of residence.

3. Product Information and Availability

We strive to ensure that the products listed on our website are accurate and up-to-date. However, due to the nature of our products (plants and live items), availability may vary. Cloudhato reserves the right to modify, discontinue, or change product details, prices, and availability without prior notice.

If a product you ordered becomes unavailable, we will notify you and provide the option to:

  • Cancel the order and receive a full refund.
  • Select a similar product if available.

4. Ordering and Payment

When you place an order through Cloudhato, you agree to provide accurate and complete information. By submitting your order, you authorize Cloudhato to charge the total price of the order to your chosen payment method. This includes product price, taxes, and shipping fees.

We accept payments via the following methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other secure payment methods provided at checkout

Orders are processed upon successful payment confirmation. If we are unable to verify your payment or any other issue arises, we may cancel or delay your order.

5. Pricing and Taxes

All prices displayed on the Cloudhato website are in U.S. dollars (USD). Prices are subject to change without prior notice. Taxes and shipping fees will be added during checkout, based on your location and the nature of the products you order.

Shipping Fees:
Shipping costs will be calculated at checkout based on your delivery location and the weight of your order. Some orders may qualify for free standard shipping, depending on the total purchase amount (please refer to our Sales Policy for specific details).

6. Shipping and Delivery

We make every effort to ensure timely delivery of your orders. After placing an order, you will receive an order confirmation, and once your order ships, you will be provided with tracking information.

Shipping Time:
Delivery times will depend on the shipping method selected at checkout and your location. Cloudhato is not responsible for delays caused by third-party carriers, weather conditions, or unforeseen events.

Shipping Address:
You are responsible for providing an accurate and complete shipping address. If the package is returned due to incorrect address information, additional shipping fees may apply to reship the order.

7. Returns and Refunds

At Cloudhato, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, we offer a 14-day return policy for most items, as outlined in our Sales Policy. Plants and other live products may not be eligible for return unless they are defective, damaged, or incorrectly delivered.

Please review our Return and Refund Policy for complete details on how to return products and obtain a refund.

8. Customer Responsibility

By using our website, you agree to:

  • Provide accurate and complete information when making a purchase.
  • Not engage in any fraudulent or illegal activity related to your order.
  • Not to misuse, abuse, or damage the website or any products provided by Cloudhato.
  • Not to use our website for unlawful purposes or violate any applicable laws.

You also agree to be responsible for all costs associated with your use of the website, including but not limited to shipping, handling, and applicable taxes.

9. Limitation of Liability

Cloudhato is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website, the purchase of products, or any other activities related to our services. Our total liability, in any case, shall be limited to the total amount paid by you for the product(s) in question.

While we take great care to ensure our products are of high quality, Cloudhato cannot guarantee the accuracy of the information provided on the website, nor can we guarantee that our website will be free from errors or interruptions.

10. Privacy

Your privacy is important to us. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We are committed to safeguarding your data and complying with all relevant privacy laws.

11. Changes to Terms and Conditions

Cloudhato reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, with the updated date noted at the top. We recommend reviewing this page periodically to stay informed about any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the State of Virginia. Any disputes arising out of or related to these terms will be resolved in the appropriate courts located in Virginia, USA.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

By accessing and using the Cloudhato website, you agree to comply with these Terms and Conditions. Thank you for choosing Cloudhato!