Privacy Policy for Cloudhato

Effective from December 31, 2024

At Cloudhato, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard it. By using our website and services, you agree to the practices described in this policy.

Contact Information:

1. Information We Collect

When you visit our website, place an order, or interact with us in any way, we may collect personal information, including:

  • Personal Information: Name, address, phone number, email address, payment information.
  • Account Information: Username, password, and other details related to your Cloudhato account.
  • Order Information: Product details, order history, delivery preferences, and any special requests or instructions.
  • Technical Information: IP address, browser type, device type, and browsing behavior (cookies, session data).

We collect this information when you register on our website, place an order, or contact customer service. You may also choose to provide additional information to enhance your experience.

2. How We Use Your Information

The information we collect from you is used for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery notifications.
  • Customer Support: To provide you with assistance, respond to inquiries, and resolve any issues with your orders or products.
  • Communication: To send you promotional offers, product updates, newsletters, and other marketing communications (you can opt-out at any time).
  • Personalization: To enhance your shopping experience by suggesting products and services based on your preferences and browsing history.
  • Security: To ensure the security of our website and protect against fraud, hacking, and other unlawful activities.

We do not sell, rent, or trade your personal information to third parties. Your information will only be used for the purposes stated in this Privacy Policy.

3. How We Protect Your Information

At Cloudhato, we implement a variety of security measures to protect your personal data. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption technology to secure your payment information during transmission.
  • Access Control: We restrict access to your personal information to authorized personnel who need it to perform their job responsibilities.
  • Data Storage: We store your personal data in secure systems and use firewalls, encryption, and other security measures to protect it from unauthorized access.

While we take every precaution to safeguard your personal information, no method of data transmission over the internet is completely secure. As such, we cannot guarantee the absolute security of your information, but we are committed to using reasonable measures to protect your data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our business and providing services to you. These third parties are bound by confidentiality agreements and are not allowed to use your information for any other purpose.

We may also share your information if required by law or to comply with a legal process, such as a court order or subpoena.

Third-Party Service Providers:
We may work with third-party companies to process payments, deliver products, or perform other business functions. These third-party service providers will only have access to the information necessary to perform their specific tasks and are required to maintain the confidentiality of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device and help us track your preferences, improve the functionality of our website, and offer personalized content.

You can control cookie settings in your browser, including the option to accept or reject cookies. However, please note that rejecting cookies may affect your ability to use certain features of our website.

For more detailed information on how we use cookies, please visit our Cookie Policy.

6. Your Choices and Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we have on file for you.
  • Correction: You can update or correct any incorrect or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal limitations.
  • Opt-Out: You can unsubscribe from our marketing communications by clicking the unsubscribe link in any email or by contacting us directly at info@cloudhato.net.
  • Data Portability: You can request to receive a copy of your personal data in a structured, commonly used format.

To exercise these rights, please contact us at info@cloudhato.net. We will respond to your request as promptly as possible, in accordance with applicable laws.

7. Children’s Privacy

Cloudhato does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us at info@cloudhato.net.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please feel free to contact us: